• Global Digital Support

Global Digital Support

Connect, click, communicate — that's all it takes.

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Slowing down isn't an option. That's why Global Digital Support keeps you moving forward around the clock and anywhere in the world.
With built-in, intuitive guidance, a robust online knowledge base and experts on call, you can get fixes for mission-critical devices, fast. Every step is supported by more than 40 years of service know-how.
The result? Maximum device uptime and minimal headaches.

GO TO SUPPORT & DRIVERS PAGE

Access our online knowledge base and see how Global Digital Support can help you maintain peak uptime.

Connect

Connect: Self-Monitoring. Simple. Smart.

Configure your device to self-monitor, and it will make adjustments, send meter readings and order supplies automatically. If there’s ever an issue, simply follow the on-screen prompts to resolve it.

  • Access to the full Xerox online knowledge base comes standard
  • Meter readings are sent automatically
  • Toner, ink and waste toner bottle orders are all automatic
  • Connect directly on device or connect multiple devices through a Device Agent

Remote Print Services Supported Products List

Xerox? Device Agent Software Download

Xerox? Device Agent User Guide (PDF)

Xerox? Device Agent Security and Evaluation Guide (PDF)

Xerox Remote Services Security White Paper (PDF)

Xerox ISO Certification (PDF)

SHA2 Security Certification Bulletin (PDF)

Automatic Supplies Replenishment FAQs (PDF)

Automatic Supplies Replenishment Brochure (PDF)

Remote Services Data Transmission FAQs (PDF)

Click

Click: Deep Engineering Expertise Is At Your Fingertips.

Access the same knowledge base used by our technicians and find the answers you need.

  • Can search our knowledge base on support.xerox.com or Google, 24/7
  • Can interact with the intelligent Digital Agent to get the answers and videos you need
  • Can also be transferred to chat with our Digital Support Experts if more help is needed

Xerox? Knowledge Base

Xerox? Customer Forum

Xerox? Community Blog

YouTube Support Playlist

Communicate

Communicate: Digital Support Experts, Effective Solutions.

Communicate with our Global Digital Support experts, and they can analyze your device online to diagnose and find the most effective solution for your problem.

  • Discuss resolution step-by-step via text, audio, or two-way video chat
  • Customer-replaceable parts will be sent to you directly

How it Works: Video Chat

Icon depicting a smartphone

Xerox? Support Engage

Download the Support Mobile App now

App Store

Google Play

Xerox? Support Engage FAQs (PDF)



Need Technical Support?

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>45%

of hardware problems are fixed remotely in less than 12?minutes.

>90%

of software problems are fixed?digitally.

>85%

of requests are responded to within 1?minute.

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Global Digital Support?Brochure

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Global Digital Support?Brochure

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